At Fineel, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return process to ensure your shopping experience with us remains enjoyable. Please review our return policy to understand your rights and how to make a return.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Timeframe: Returns must be initiated within 30 days from the date of delivery.
• Condition: Items must be unused, in their original packaging, and in the same condition that you received them.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

Non-Returnable Items: Certain products are exempt from being returned, including:

• Gift cards
• Downloadable software products
• Items marked as final sale or non-returnable at the time of purchase

2. How to Initiate a Return

To initiate a return, please follow these steps:

• Contact Us: Email our customer support team at [returns@fineel.com] with your order number and the reason for your return.
• Approval: Once your return is approved, we will send you detailed instructions on how to return your item, along with the return shipping address.
• Shipping: You are responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

3. Refunds

Once your return is received and inspected, we will notify you via email. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Partial Refunds

In certain situations, only partial refunds may be granted (if applicable):

• Any item that is returned more than 30 days after delivery
• Items that are damaged or missing parts for reasons not due to our error

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [support@fineel.com] with a description of the issue and photos if applicable. If approved, we will provide instructions for the exchange process.

5. Return Shipping Costs

• You will be responsible for paying your own shipping costs for returning an item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping (if prepaid by Fineel) will be deducted from your refund amount.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [support@fineel.com] with a description of the issue and photos of the damage. We will work with you to replace the item or issue a refund, and we will cover the return shipping cost for damaged or defective items.

7. Late or Missing Refunds

If you haven’t received a refund within the expected time frame:

• Check with your bank or credit card company: Refunds may take some time to officially post.
• Contact us: If you’ve done all of the above and still haven’t received your refund, please reach out to us at [support@fineel.com], and we will assist you.

8. Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.