At Fineel, we aim to provide a seamless and efficient shipping experience for all our customers. This Shipping Policy outlines how we handle orders, shipping options, costs, and delivery timeframes. Please read carefully to understand your rights and expectations when shopping with us.

1. Processing Time

• Order Processing: Orders are processed within 1-3 business days (Monday to Friday), excluding holidays. This time includes order verification, quality checks, and packaging.
• Order Confirmation: After placing your order, you will receive an email confirmation with the details of your purchase.
• Shipping Notification: Once your order is shipped, you will receive an email with tracking information so you can monitor the delivery of your package.

2. Shipping Options and Costs

Fineel offers a variety of shipping options to meet your needs. Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can select your preferred shipping method at checkout.

Domestic Shipping (within the country)

• Standard Shipping: Delivery within 3-7 business days.
• Express Shipping: Delivery within 1-3 business days for an additional fee.

International Shipping

We offer worldwide shipping to select countries. International shipping times and costs may vary depending on the destination. Estimated delivery times:

• Standard International Shipping: Delivery within 7-20 business days, depending on your location.
• Express International Shipping: Delivery within 5-10 business days for an additional fee.

Note: International shipments may be subject to additional customs fees or import duties depending on the destination country. These charges are the responsibility of the customer.

3. Shipping Restrictions

• We do not ship to P.O. Boxes or APO/FPO addresses.
• Orders shipped to remote or rural areas may take longer to arrive.
• Fineel is not responsible for delays caused by customs, weather, or other unforeseen circumstances beyond our control.

4. Tracking Your Order

Once your order is shipped, we will send you an email with the tracking number and a link to track your shipment. You can use this information to monitor your order’s progress from our warehouse to your doorstep.

If you do not receive a tracking email within the estimated processing time, please check your spam folder or contact our support team at [support@fineel.com].

5. Shipping Address Errors

Please ensure that the shipping address provided is correct and complete. Fineel is not responsible for orders shipped to incorrect or incomplete addresses. If you notice an error in your shipping address, please contact us immediately at [support@fineel.com]. Once the order has been shipped, we cannot make changes to the delivery address.

6. Lost or Stolen Packages

If your package is lost in transit or marked as delivered but you have not received it:

• Contact us: Email [support@fineel.com] with your order number and tracking information. We will investigate the issue and assist you with resolving the situation.
• Carrier claims: If your package is confirmed lost or stolen by the carrier, we will work with you to issue a replacement or refund.

7. Shipping Delays

While we strive to meet our estimated delivery times, delays may occur due to factors beyond our control, such as weather, customs processing, or carrier delays. Fineel is not responsible for shipping delays but will work with you to ensure your package is delivered as soon as possible.

8. Customs, Duties, and Taxes (for International Orders)

For international orders, your package may be subject to import duties, taxes, and customs fees upon arrival at the destination country. These charges are not included in the shipping costs and are the responsibility of the customer. Please check with your local customs office for information on potential additional charges.

9. Order Cancellation

Orders may be canceled within 24 hours of placement for a full refund. Once the order has been shipped, it cannot be canceled. If you wish to cancel your order, please contact us at [support@fineel.com] as soon as possible.